WinX Conference


Our good friends at Virtus Group are putting on their acclaimed WINx Conference next month.  This is a TED talk style training event bringing together the top speakers in law enforcement leadership in a unique training format. 

WINx 2016 will take place November 16, 2016 at The Grounds For Hope Cafe, in Lisle, IL.

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Field Training Programs: History and Tips

When the game, the show, or lives are on the line what does it take to consistently perform at your best?  This is a question that continues to come into focus for public safety agencies around the country. It’s natural to imagine what we “want” to do in that critical moment, but how do you make the jump from dream to reality?  Hall of Fame basketball player Michael Jordan used to spend hours practicing his 3 pointers each one like the game was on the line. (ESPN) Rock and Roll Hall of Famer Bruce Springsteen gives credit to his mentor, fellow musician Pete Seeger for much of his success. Michael Jordan and Bruce Springsteen didn’t get to where they were in their careers by learning from a book or doing it alone. Springsteen had to learn from others and Jordan had to shoot like his opponent was pressuring him. Public safety professionals put their lives on the line everyday to protect us. They can’t just be asked to take on that responsibility without proper training and mentoring. Star athletes, great entertainers, and public safety officers know that good coaching and plenty of practice are the keys to success.  However, to make training as realistic as possible there has to be a plan. In public safety, you have to bring new hires on board and ensure they have the right mentors to get them up to speed and avoid common hurdles.  For law enforcement, the plan started nearly 60 years ago with the creation of a Field Training Program. Read more

June in Review

Participating in conferences allows us to meet our out of state clients as well as learn about other organizations and how we can help better our training solution.  June was a busy time for conferences.  We were able to meet local and national communication/dispatch agencies at the 2016 NENA Conference.  During the conference, Agency360’s Matt Molter presented the session with a few NENA Education Advisory Board Members to address “Common Mistakes in CTO Training”.  For NENA 2017 in San Antonio, we will be collaborating with Guardian Tracking on a fun booth activity, so keep an eye out.

After visiting with the Communication/Dispatch professionals, we headed up north to Minneapolis for the 2016 NSA Conference to hang out with sheriffs and their staff from all over the US. During the NSA conference we got the opportunity to eat some great Louisiana cuisine. Since the incoming president is from Louisiana, he brought sheriffs from the state to hold a cook out in Minneapolis. From gator to catfish and boudin balls to crawfish; we got to eat some of the best Cajun food we’ve ever had. Great job, Louisiana Sheriffs!

Check out the photos from our June adventures in the scrolling album below. 

Training Program Manuals

FTO Manuals

CTO, FTO, Training Manuals all piled up with no place to go.

It’s always nice when you can compare your FTO, CTO or other training program with that of different agencies.  There is no need to reinvent the wheel, but you want to make sure the approach to training is a modern and applicable one.  Below you will find a list of different training manuals and what category they fall under.  We hope this will help you make adjustments to your program or serve as a resource to create one!

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Agency360 is going to NSA 2016!


Agency360 is excited to announce that we will be in attendance at the 2016 National Sheriff’s Association Conference and Expo for the first time! We will be joining thousands of sheriffs, deputies and other law enforcement, public safety professionals, and concerned citizens from all over the nation in Minneapolis!

LogoThe Agency360 Team will be available for all NSA attendees to visit during Expo hours June 26th and 28th at booth #1319. If you are attending the 2016 NSA conference, stop by and have coffee with us on June 28th at 9:00am in the expo hall!

You can help make a difference by supporting NSA and the Hennepin County Sheriff Foundation to raise funds for scholarships, continuing education opportunities, and wellness programs by participating in the NSA Conference 5K or Golf Outing.

NSA will also entertain their attendees by offering a night full of Louisiana fun chock full of Cajun food and Cajun music all thanks to the Sheriffs of Louisiana.

Agency360 is attending NENA 2016!


Agency360 is excited to announce that we will be in attendance at the 2016 NENA Conference and Expo joining thousands of public safety professionals, telecommunications specialists, and policymakers for a week filled with opportunities to discuss the issues facing public safety and build the skills necessary to tackle these challenges head on.

Agency360 will have the opportunity to present to this group of public safety professionals in a session titled “First Impressions, Avoiding Common Mistakes in CTO Programs” to be held on Tuesday, June 14th at 1:30.

Shield---HugeThe Agency360 Team will be available for all NENA attendees to visit during Expo hours June 13th and 14th at booth #735. We also invite you to come visit our friends from Guardian Tracking, an employee behavior tracking software made to accurately track employee performance, at booth #719.

You can help make a difference by supporting NENA raise funds for image008scholarships, continuing education opportunities, and wellness programs for these unsung heroes of public safety who answer the more than 250 million 9-1-1 calls placed by Americans every year in the 2016 “Run for 9-1-1” charity 5K!

Exciting news from our friends at Guardian Tracking

There are very few companies in the public safety market that focus on innovation and training from a users perspective like we do here at Agency360. Another is our friends at Guardian Tracking, a public safety software company that is also part of the growing tech scene here in Indiana. By creating a strategic partnership with Guardian Tracking last Spring, our customers get to benefit from the power of two great companies working for them. Their product helps track on-going performance information of your employees. They have some exciting news to share about a recent update to their software that allows confidential information to be tracked. To learn more, check the link below.

– Matt

Agency360 is on the move!

If it took us a little while to find your information or it seemed like we didn’t have our coffee lately, that’s because we’ve been moving.   At the beginning of March 2016, the Agency360 team relocated to a dedicated office in the new home of Launch Fishers, a small business incubator and co-working space.   This new space will allow us to more easily communicate as a team which will lead to faster improvements and more features for you.    Please note that we have a new mailing address:


12175 Visionary Way
Suite 104
Fishers, IN 46038


As our team grows, it is great to be in a modern space that provides the infrastructure to continue to deliver excellent service.  If you are ever in the Indianapolis area, please come by to visit!  

hammer & nail

3 Things Field Training Software Can’t Do

In a previous post, we listed 5 ways FTO software can improve your field training program.  Although there are benefits and improvements a quality software can provide for your program, there are certain aspects of a Field Training that software cannot control.  Below are a few instances of what field training software can’t change about your Field Training Program.

1. Good People

No software can replace the Field Training Officer that knows three different ways to teach a concept a trainee is struggling with.  The great mentorship and positive role model Field Training Officers can be during and after the program, is far beyond the reach of what an FTO software can control.  

What FTO software can do is notify you of the grading trends of Field Training Officers to help understand whether they are hard or easy graders compared to their peers.  Also, software can present data to inform you of the amount of training time and hours of hard work FTOs have put in, but it will never be able to replace the Field Training Officer that goes the extra mile.   

2. Problem Solving

Deciding how to approach that dispatch call that went from normal to chaotic, or any situation where outside the box thinking is required, is not something a field training software can accomplish.  Complex problem solving – whether it be on a scene or in deciding how to handle a trainee – is something FTO Software cannot replace.  

FTO Software can simplify the Field Training Officer’s or Coordinator’s work in documenting the incident quickly and accurately.  Software can even tell you how many times the trainee or FTO did a specific call or used a specific skill.   Simple rules of what to do when “X” happens can also be created to make the process easier.  However, the process of figuring out what to do and what is best for a unique or complex situation is well beyond the scope of an FTO Software.

3.  Agency-Wide Support

It takes support from the entire department to adequately fill the gap from classroom to real world education.  Setting the right culture and tone throughout the organization has a direct impact on a new probationary officer’s morale, and creating the environment to be successful is a team effort.   An FTO Program can only be truly successful when both the leadership and the field training staff are giving it proper attention.

FTO Software can report on your field training program and provide detailed graphs and visuals explaining the strengths and weaknesses of a specific trainee and the entire program.  FTO Software may help you standardize your program and increase consistency in your training.  But no software can replace leadership and a culture that supports the efforts of the field training program.   


Although an FTO software program can do a lot to move an agency into the 21st century and help standardize their field training program, it can’t do everything.  A software cannot create quality people that can show empathy, perform the complex problem solving required for public safety, or create a department culture where new trainees can thrive, but it can help support these areas by making everyone’s job a little easier.  If you’d like to learn more about Agency360 Field Training Software and how it can automate your documentation and create detailed reports of your training progress, click the link below to get a free demo.  

Learn More about Agency360 Field Training Software

Future of Field Training

The Future of Field Training Software for Public Safety

Tomorrow, Microsoft’s newest operating system Windows 10 will be released, but it didn’t happen overnight.   Enterprise level software requires planning and work years in advance.  This particular iteration of the Windows operating system started development back in 2011.  

With that in mind, we have started to look at what the next few years might hold for software in our industry. Modern software development is rightfully focused on the user experience delivering the outcomes of ease of use, consistency and quality, and real-time information in new ways.     Read more